Logistics & Customer Service Specialist with German

About Royal Greenland

Royal Greenland is one of the world's leading seafood companies, specializing in high-quality seafood products sourced primarily from the cold, pristine waters of the North Atlantic and Arctic oceans. Established in 1774, the vertically integrated company has a rich history and is owned by the Government of Greenland and employs over 2000 employees. Royal Greenland focuses on sustainable fishing practices, ensuring the responsible harvesting of species like cold-water prawns, Greenland halibut, snow crab, and cod. With a strong commitment to quality and innovation, Royal Greenland supplies fresh, frozen, and value-added seafood products to markets worldwide, catering to both retail and food service sectors.

Role summary

The Customer Service and Logistics Specialist is responsible for managing complex customer orders and inquiries from initial contact through order fulfilment, resolution, and follow-up.

The position requires strong logistics skills to ensure effective collaboration with customers, sales teams, technical support, and internal departments. The role involves coordinating customer orders and service requests efficiently, ensuring that all issues are thoroughly investigated, appropriately addressed, and resolved in a timely manner.

The specialist focuses on complex problem-solving, process improvement, and maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities:

·Providing excellent customer service by processing orders accurately and responding to customer inquiries in a timely manner.

·Managing end-to-end order management processes, including logistics and order fulfillment, implementing order changes, responding to inquiries, monitoring order status, escalating issues when necessary, and overseeing billing processes.

·Monitoring and realizing logistics processes in accordance with applicable internal procedures.

·Managing daily coordination activities with warehouses and logistics service providers to ensure timely and efficient shipment execution.

·Monitoring shipment status, identifying potential delays or issues, and coordinating solutions with relevant stakeholders.

·Maintaining relevant data updates in SAP and other logistics systems.

· Supporting the forecasting process by generating reports, updating system data, and coordinating with Sales and Key Account Managers.

·Managing after sales tasks such as addressing customer complaints, processing returns, and ensuring customer satisfaction

·Collaborating closely with internal departments, including Quality, Purchasing, Sales, Finance, and Customer Service, as well as external Suppliers.

·Maintaining relevant data updates in the SAP and other logistics systems.

·Performing other duties as required by business need or direct supervisor

Qualifications and Skills:

·Fluent English and German written and spoken is a must

·Experience in logistics, transportation, supply chain or other logistic operations is a must

·Proven experience with customers in a service-oriented area in the B2B environment

·Strong organizational skills with the ability to manage multiple tasks and deadlines.

·Strong problem-solving skills with a proactive approach, ability to prioritize under pressure, and ensure timely resolution of operational issues.

·Experience with SAP is an advantage.

·Ability to work independently with minimal supervision and as part of a team.

• Excellent communication skills to effectively interact with customers, internal and external stakeholders

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